To help raise awareness of Lifeline, the Lifeline promotional message has recently been translated into voice notes, covering 20 different languages.
Lifeline provides the right support at the right time, anytime. Lifeline counsellors are experienced in working with trauma, suicide, self-harm, abuse, depression and anxiety.
Lifeline have access to the Big Word Telephone Interpreting Service. Lifeline staff will take the caller’s number and ring them back via 3-way call facility with a Telephone Interpreter on the line. In the event that a face-to-face follow-up session is required, Lifeline will book a face-to-face Interpreter. British Sign Language and Irish Sign Language users can also contact Lifeline using the SignVideo app.
This new resource provides more accessibility to Lifeline for those who do not have English as their first language or who are not proficient in English.
Through interpreters, Lifeline counsellors can remove the language barrier ensuring the right support at the right time for everyone. Calls to Lifeline are free to people living in Northern Ireland who are calling from UK landlines and mobiles. Lifeline counsellors are available 24 hours a day, seven days a week to listen and help.
The Lifeline promotional message has been translated into the following languages.
The Lifeline promotional message was translated by Diversity NI through the Public Health Agency’s contract with Newry Mourne Down District Council Health Inequality Division.